Kaduna Electric Meet Franchisees, Pledge Commitment to Service Efficiency
The Management of Kaduna Electric, the operator of Kaduna Electricity Distribution Company has pledged its determination to leave no stone unturned in its effort to increase access to electricity service across its franchise states.
The Chief, Franchising and Special Customers’ Department of the Company, Malam Murtala Bello stated this in Kaduna today while declaring open a two-day peer review engagement organized by the Company for some prospective distribution franchisees that will operate within its operational area.
He disclosed that Kaduna Electric is desirous of ensuring more access to efficient electricity services, hence the decision to partner with other corporate organizations and willing entrepreneurs to bring more efficiency in service delivery.
“It is in line with this objective that the Management developed an application that will provide more visibility and business intelligence to the participants in the franchising initiative”, he said.
He enjoined the franchisees to brace-up to the challenges of their responsibilities as clearly spelt out in the Service Level Agreement, cautioning that each franchisee would be assessed at the end of the first 6 months of the exercise and this would determine how far the partnership will go.
According to him, ‘’each franchisee is expected to meet the performance threshold as stated in the Service Level Agreement which include 85% efficiency in billing, collection, network maintenance and zero accident within the first year”.
In their separate responses, the two prospective franchisees, Halisa Engineering Limited & USBA Global Services represented by Alhaji Abubakar Bagudu Kalgo and Alhaji Tanimu Umar Argungu pledged their commitments to ensure improvement to all facets of the business in their respective franchise areas.
The two day review exercise is to enable the parties review the business performance of the pilot scheme in the operational areas of the prospective franchisees in the last two months and adopt new strategies and operational templates for the partnership preparatory to the take off of the programme when NERC’s finally give it’s nod.